Support
Support Overview
Loea technical support is available during normal business hours from 9:00am – 5:00pm Pacific Coast Time (California).
For technical support issues and questions, please contact Loea Technical support
at:
1-858-646-5700
or
loeasupport@loeacom.com
Loea is committed to providing our customers with a broad suite of service offerings.
We know that your wireless point-to-point system is often the key link in your network – carrying critical data that can impact your business.
From initial consultation through post-installation support, Loea personnel and service partners are dedicated to ensuring that your Loea links are fully-operational and performing according to expectations.
Our service team has years of experience installing and supporting Loea products and other point-to-point wireless solutions including microwave and free space optics (FSO).
In-depth product training will provide your IT staffs with the expertise and knowledge to troubleshoot and resolve problems in-house.
If additional assistance is needed, however, we have support personnel available via telephone and email to assist you.
And should a problem require on-site support, you can count on our field support team or one of local support partners to provide you with hands-on troubleshooting.
We also have a number of extended-warranty and maintenance plans that will protect and extend your investment longer-term.
Bottom line, Loea knows that the relationship with our customers does not end with the sales agreement or the installation. Our service offerings will ensure that your Loea link will be operational for as long as you need it.
Download the Loea Service Offerings data sheet for more information.
